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Ultra-Reach terms and conditions

These conditions apply to all sales of goods purchased from Ultra Reach Poles, this excludes all other terms and conditions or warranties otherwise stated. The use of our website or an application to buy from us the supplier implies that you the buyer accepts all these conditions and are buying for your own personal business and not as a retail consumer. No variation of these terms and conditions upon sale is permitted, unless the variation has been authorised in writing by Ultra Reach Poles.

Images displayed on website
Due to technical differences in equipment used by our customers, for example, the way an image colours are displayed on your device; product images may not always reflect the true colours of the items. We are not responsible for these technical photographic differences in products colours, shade, shape or size shown on the website and reserve the right to provide an item comparable technical performance but of differing appearance to the image shown on your device.

Use of the poles & Dangers

The application and use of products bought from Ultra Reach Poles is the absolute responsibility of the buyer. The buyer through their own reading of terms and conditions and information provided on products, is assumed fully aware that the product conducts electricity. Therefore, our poles should not be used near overhead cables or any other form of electricity. Any misuse of the product purchased in this regard can potentially cause death. Ultra Reach Poles take no responsibility for this, and it is the customers full responsibility to use the product safely in this manner.

It is the customers sole responsibility to read the full description of the products purchased. The anti-spin feature on the poles works to resist against any spinning as the pole is being used. This feature has a 12-month warranty. However, due to wear and tear this may loosen over time. It is the buyers to maintain and preserve this feature. Any misuse or spinning due to wear and tear is not the responsibility of Ultra Reach Poles.

Products purchased from Ultra Reach Poles holds a 12 month guarantee for parts or faults. Should any defects develop under proper use of the goods supplied as a consequence of manufacturing errors, then we will put right by repair or replacement, providing goods are returned promptly and sufficiently packaged. Return of any items must be paid for by the customer.

Any modifications, adaptions or fittings of non-approved fixtures or fittings (hose/brush etc.) render the guarantee void. Wear and tear is not covered under guarantee. It is the customers responsibility to regularly service and maintain products purchased. Failure to do so for joint, worn ends, stop taps etc. will invalidate all warranty claims.

We do not recommend any twist and lock water flow devices with any Ultra Reach Poles as this will cause excessive wear and tear on the anti-spin system. The well known pull to stop flow control device that is placed in the top section of the pole is suitable and will not cause excessive wear and tear to the pole. 

Do not dismantle poles under any circumstances this will invalidate your guarantee.

If errors or faults arise, please contact Ultra Reach Poles directly for assistance and advice.

All pictures, measurements, descriptions and weight are approximate unless otherwise stated to that effect. Therefore, Ultra Reach Poles are not responsible for any injury or damage caused by error in the data and information provided.

All performance descriptions are from experience by ourselves at Ultra Reach Poles. The customer is responsible to check that the goods provided are suitable for your purpose. You the customer are personally required to examine goods on delivery. Therefore, if product purchased are damaged in transit it is the courier at fault and we diminish any responsibility for this.



We deliver across the UK and Internationally depending on package size and weight.

Our aim is to deliver all orders within the specified times once payment has been received. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided. If the payment is made by PayPal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal’s security policy.

Whilst we make every effort to deliver within the stated time on our website, we will not be liable for any loss incurred by you because of a late delivery. 

We will attempt to deliver your order to the address that you stated. Ultra Reach will not be liable for any missing parcels should the delivery address have been entered incorrectly. If items are undeliverable or returned to us because of an incorrect address or because of a customer’s failure to contact the courier company or be available for an agreed delivery slot, (changes made 24 hours or less before the agreed delivery date are still chargeable), we shall refund the price of the products minus delivery costs incurred by us in sending the goods out, plus any additional costs charged to us by the courier for returning the goods to us. If we subsequently have to redispatch the order that has been returned to us there will be a full re-delivery charge.

If customers miss their delivery attempts and their items are returned to our warehouse, stock will only be reserved for a maximum of 2 weeks. If you contact us after this timeframe, we will resend out your goods, but there might be delays if items are no longer available (e.g. now on pre-order). The customer will be responsible for the redelivery charge.

If a customer requires a parcel to be redirected because a wrong address has been given there will be a redirection charge.

All of our deliveries are sent out using signed for services. For security purposes we do not deliver to PO Box numbers.
Ultra Reach cannot accept any liability for goods that the customer requests to be left without a signature or in a safe place.


If your expected delivery date has passed and you’ve not had your delivery, please contact our Customer Service Team immediately at We are unable to investigate any missing parcel after 28 days.

All of our products are sold on a delivery duty unpaid basis. International deliveries may incur import duty, fees, levies, additional taxes, custom charges etc. It is the customers responsibility to check what these fees are before they order.

Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.


Cancelling an Order & Refunds

To cancel your order you must contact our Customer Service Team by telephone on 0115 777 3300 or email We will then send you a returns form to be included in the parcel with your returned items.

Good returned before 14 days of date of purchase will not be subject to handling fees. However, those returned after 14 days will be subject to a 10% handling and stocking fee. Customers have 28 days to return items if the following criteria is met:
•                     you are required to return the goods in the same condition as they were delivered to you, as well as in all the original protective and exterior packaging in a resaleable condition.
•                     Items were invoiced in the last 14 days

•                     We are not liable for any product with our name on purchased from a third-party.


Damaged, Missing or Incorrect Items

Please do not sign for any packages that arrive to you damaged or open without checking the contents are in good condition and that nothing is missing. We are unable to replace or refund items if this procedure is not followed.

Ultra Reach dispatches all items on recorded deliveries and cannot accept any liability for goods that are requested to be left in a safe place without a signature.

All items must be checked upon delivery. Any breakages, defects or discrepancies must be notified to us within 24 hours.

We are unable to replace or refund any items that are not notified within this time frame.


For faulty or damaged items please contact us by email at including photographs of the damaged/faulty item and packaging within 24 hours of receipt of delivery. Please do not return damaged or faulty items until we have discussed a replacement, repair or refund with you. We are unable to refund any postage cost incurred if you return damaged or faulty items without following this procedure.

In the unlikely event of you missing your agreed collection slot for the faulty item, you will be responsible for a recollection charge of £17.95. Alternatively, you can return the item using your own chosen courier at your own cost.
If a fault occurs outside this time scale, please contact us by email at or telephone on 0115 777 3300 to discuss the problem.


In the unlikely event that you receive a wrong item, please contact us by email at or telephone on 0115 777 3300 . We will organise for this product to be collected from your address free of charge. Once the incorrect item has been collected, we will then be able to dispatch the correct product.


Returning Items

Items must be carefully repacked and returned in their original packaging in a re-saleable condition or they will not be refunded.

We are unable to refund you for your postage costs. When posting items to us we strongly recommend that you request a recorded delivery. We are not responsible for items lost or damaged in transit during returns.

If your returned item arrives back to our warehouse damaged, we will get in contact with you & provide photographs. Please note, if you then choose to have this damaged item sent back to you, we are not responsible for any further damage which occurs during transit.

Please note, if your order consists of a number of products which amounted to £150 or more, you may have qualified for free shipping. If on the return of products your order total is below the £150 threshold, you will be charged £17.95 delivery that your order would have incurred.

No returns will be accepted at our warehouse, unless a returns form and label has been issued by contacting us by email at or telephone on 0115 777 3300 . We will send a return form and instructions. Please note that any returned items not following this procedure will not be accepted and if returned, no refund will be made.
Refunds will be processed when the items are returned within 14 days from receipt of delivery by the original payment method.


Data Policy

Guarding the privacy and safety of your data is very important to us. This means your personal details, including payment details are encrypted when transmitting to us through a secure server. You can check that your data is secure by looking for the padlock icon on your web browser. We may use your personal information to process your order, provide the services you request, inform you of new products, advise you of special offers or changes to our site, for statistical purposes to improve our service to you. In certain circumstances, we may use your personal data to comply with legal obligations. For example, in the event of theft or fraud.

We will never sell, trade or rent your information to third parties. However, in order to fulfil the orders you have placed with us we may share certain necessary information with our suppliers, couriers and service providers. No data transmission over the internet can ever be guaranteed as 100% secure, we cannot accept any liability for unauthorised access or loss of personal data that is beyond our reasonable control.
Cookies are tiny text files that are stored on your computer or mobile device when you visit a website. They help to make the site run smoothly and allow us to provide the best customer experience possible. The customer information is stored in a secure database.


Ultra Reach engages in social media advertising on sites including Instagram, Facebook and Pinterest. The advertisements that you see may be based on the information that we hold. You can view Facebook data policy here, the Instagram policy here:, and the Pinterest privacy policy here:

For easier use and to provide suggestions we may provide links to other websites. You acknowledge and agree that we are not responsible for these websites or resources and your use of the third-party websites is at your own risk. None the less, we are committed to protecting the integrity of our website and the links placed upon it, so we welcome any feedback (including if a specific link does not work).



The Ultra Reach website is intended for use of persons aged 18 or over. We will never knowingly collect information or market to children under the age of 18 years old. If you suspect that we have collected information on someone under the age of 18 please contact us here.


Promotional Discounts

Promotional discount codes may not be used in conjunction with any other offers or sale items and do not include delivery charges.

From time to time we offer promotional discounts. For example, £20 off if you spend £100 or more on the site. If your order consists of a number of products which amount to £100 or more and you return one product which takes your spend to below the £100 threshold, you will get a full refund for the returned product minus the discount that was applied to the £100 spend.

Promotional discounts are restricted to one use per customer unless otherwise stated.


Please Note

We're (company number 15630701).

We reserve the right to amend, withdraw or terminate any promotion without notice from our website.

We may make changes to our terms and conditions from time to time. We will notify you of these changes of use by posting the revised version of these conditions on the site.

All copyright, trademarks and all other intellectual property rights which form part of the website shall remain at all times our property.

You agree not to copy, commercial exploit, reproduce, transmit, display, distribute, publish, or create any part of our website, including all intellectual property rights and photographs. Administration, collection, legal & interest costs including VAT are chargeable on any outstanding debts or overdue invoices.

Nothing in these conditions is intended to limit any rights you may have as a consumer.

If any part of these conditions is unenforceable (including any provision in which we exclude liability to you), the enforceability of any other part of these conditions will not be affected.

It is not intended that any terms of the contract shall be enforceable by virtue of the contracts (Rights of Third Parties) Act 1999 by any person that is not party to it. The contract shall be governed by English law and any disputes which may arise shall be resolved exclusively under the jurisdiction of the English courts.

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